Support & Feedback

Found a bug, missing a purchase, or got an idea? Email support@delvekeep.com. Tell us your phone model and the game version (it’s on the home screen). In the game, Options > Help & Feedback > Send Feedback fills that in for you.

Common questions

My purchase didn’t show up

Scroll to the bottom of the Shop and tap Restore Purchases. Make sure you’re signed in to the same Google account you bought with. Pending payments (like paying cash at a store) show up once Google confirms them. Still missing? Email us your Google Play order number (it starts with GPA.).

I got a new phone. Can I keep my progress?

Your progress is saved on your phone only, so it doesn’t move to a new phone. One-time purchases come back with Restore Purchases at the bottom of the Shop on the new phone.

Do I have to watch ads?

Nope. Every ad is optional and gives a reward you choose to claim: Wheel of Fortune spins, blessings and Time Warps. The Pass of Blessings lets you claim the free blessings without watching ads.

How do I start over?

Options > Delete Save File wipes everything: your hero, talents, Ascension, stats and achievements. It asks twice first, and it can’t be undone. Afterwards, tap Restore Purchases at the bottom of the Shop to get your paid items back. (Ascending also starts a new run, but it keeps your talents.)

How do I change my ad privacy choices?

In the game: Options > Help & Feedback > Ad Privacy Choices (it shows up where the law requires it). You can also manage your advertising ID in your phone’s settings.

How do I get a refund?

Refunds go through Google Play: open the Play Store, tap your profile picture, then Payments & subscriptions > Budget & history, pick the purchase and follow the steps. Google decides refunds under its own policy.

How do I delete my data?

Use Options > Delete Save File, or just uninstall the game. Either way your save is gone, and we don’t keep a copy. See the Privacy Policy for details.